The Gartner Supply Chain Podcast
Supply Chain Strategy Predicts 2025
Feb 28, 2025
In this discussion, Simon Bailey, VP analyst at Gartner and expert on supply chain strategy, shares insights on the evolving role of Chief Supply Chain Officers (CSCOs) in driving short-term profitable growth. He explores how AI is reshaping workforce dynamics and emphasizes the importance of customer-centric metrics. The conversation also tackles long-term sustainability goals, particularly around greenhouse gas emissions, encouraging CSCOs to leverage research as a foundation for future-proofing their strategies.
20:24
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Quick takeaways
- Gartner's Supply Chain Predicts emphasizes the evolving role of CSCOs in driving short-term profitable growth amidst emerging market challenges.
- The future integration of customer effort scores in performance metrics will shift supply chain strategies towards enhancing customer experience and loyalty.
Deep dives
Future-Oriented Predictions for Supply Chain Strategy
The primary aim of strategic predictions within supply chain management is to provide insight into future trends and prepare organizations for emerging challenges. These predictions, referred to as strategic planning assumptions (SPARS), encourage companies to look beyond current obstacles and consider how they can adapt their strategies to capitalize on upcoming opportunities. For instance, the report highlights a concerning trend regarding forced labor within the global supply chain, urging leaders to be proactive in addressing this issue. This forward-thinking approach aims to not only anticipate potential crises but also to enable organizations to leverage these insights for strategic growth.
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