The Gartner Supply Chain Podcast Supply Chain Strategy Predicts 2025
Feb 28, 2025
In this discussion, Simon Bailey, VP analyst at Gartner and expert on supply chain strategy, shares insights on the evolving role of Chief Supply Chain Officers (CSCOs) in driving short-term profitable growth. He explores how AI is reshaping workforce dynamics and emphasizes the importance of customer-centric metrics. The conversation also tackles long-term sustainability goals, particularly around greenhouse gas emissions, encouraging CSCOs to leverage research as a foundation for future-proofing their strategies.
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Gartner Predicts Overview
- Gartner Predicts help clients anticipate future trends by analyzing current issues and potential market implications.
- These predictions, while not always perfect, aim to be thought-provoking and highlight emerging externalities like forced labor.
Navigating Predictions
- Consider both the timeframe and your level of control when addressing predictions.
- Near-term issues require immediate action, while long-term predictions allow for more planning but necessitate preparation for increased scrutiny.
Customer Effort Score
- CSCOs are increasingly using customer effort scores (CES) to drive profitable growth.
- CES is a better predictor of customer loyalty than traditional customer satisfaction metrics.