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Supply Chain Strategy Predicts 2025

The Gartner Supply Chain Podcast

CHAPTER

Evolving CSCO Roles and Customer-Centric Metrics for Growth

This chapter explores how Chief Supply Chain Officers are transforming supply chain strategies by incorporating customer-derived metrics like the Customer Effort Score (CES). It emphasizes the shift from traditional operational metrics to a focus on enhancing customer experience and reducing pain points for greater loyalty and growth.

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