Listening and Building Rapport

Building strong relationships with team members is essential for effective leadership. Leaders should focus on listening before responding, which allows them to fully understand various perspectives and ideas within their team. The example of Nelson Mandela illustrates this principle well; by waiting to speak last, he ensured that he heard all ideas before contributing his own. This practice not only enhances decision-making but also empowers others, reinforcing the leader's role as a servant leader who values input and collaboration.