Creating a Better User Experience for Jetpack

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On this episode of The WP Minute+ podcast, Eric is joined by Devin Walker, the new head of Jetpack. They discuss his transition from GiveWP to Jetpack, the acquisition process by Liquid Web, and his vision for Jetpack’s future. Devin shares insights on the challenges faced at Liquid Web, the importance of user experience, and the need for community engagement. He emphasizes the potential of AI in enhancing Jetpack’s onboarding process and the importance of gathering user feedback to drive product improvements.

Takeaways:

• Devin Walker transitioned from GiveWP to Jetpack, bringing valuable experience with him.
• GiveWP’s acquisition by Liquid Web was thorough and focused on team welfare.
• Jetpack aims to redefine its value proposition in the WordPress ecosystem.
• User experience and onboarding are critical for Jetpack’s success.
• Community engagement will be a priority for Devin at Jetpack.
• AI integration is seen as a game changer for user onboarding.
• Devin plans to reach out to users to learn their needs.
• The future of Jetpack includes enhancing its product offerings and user experience.
• Devin aims to build a 10x product for Jetpack.
• Transparency in user feedback and product updates is essential.

Important Links:

• Jetpack
• Devin Walker’s Website | A New Chapter: Joining Automattic to Lead Jetpack
• Connect with Devin: LinkedIn | Twitter/X
• The WP Minute+ Podcast: thewpminute.com/subscribe