Short Term Rental Secrets Podcast

Ep 86 - How to Build a Tech Company Servicing 45,000 STR Units with Emmanuel Lavoie

Jan 31, 2022

46:53

GUEST'S BIO
Emmanuel Lavoie is CEO of Jetstream Hospitality Solutions, an all-in-one technology platform, and services solution that provides a powerful way for owners, managers, and developers of multi-unit, short-term rental properties to maximize revenues and realize opportunities in the short-term and flexible rental market. Jetstream combines the best-in-class marketing expertise and distribution technology with high-quality customer support to deliver guest delight, streamline operations and reduce financial risk. An engineer and entrepreneur, Emmanuel is a disciple of data-driven decision-making and leading by values.

HIGHLIGHTS OF THE EPISODE
05:14 Get a copy of Mark Simpson's The Book Direct Playbook on www.boostly.co.uk/book
06:01 Emmanuel Lavoie's introduction and background
08:12 How Emmanuel got into the hospitality solutions industry
10:25 Emmanuel talks about how Jetstream started
16:00 How Jetstream works
19:49 What set Jetstream apart from other PMS companies
21:51 How Jetstream handles 45,000 units
24:35 Jetstream's best practice in training virtual assistants to speak their brand language
26:33 Jetstream's number one core value
27:00 Building the right culture
29:41 Emmanuel shares a story of how their company came up with a collective core value
31:03 E shares how his company came up with their core value
32:17 Keeping it simple for new clients
34:11 Jetstream's niche
36:24 How to present effectively
38:08 Emmanuel's vision for hosts in 2022
40:48 The importance of being flexible in the business
44:12 Acknowledgments to Emmanuel
44:34 Check out Jetstream on www.jetstreamtech.io
44:43 Where can people connect with Emmanuel and Jetstream
45:04 Emmanuel's #1 secret to success with STRs

NOTABLE QUOTES
"If you focus on building the right culture, a lot of other stuff will take care of itself." - Mike Sjogren
"It's all about the people." - Emmanuel Lavoie
"Culture is everything because it's all about the people." - Emmanuel Lavoie
"We always choose kindness." - Emanuele Pani
"There's power in simplicity." - Mike Sjogren
"He or she who is the most flexible wins." - Emanuele Pani

CONNECT WITH THE GUEST
Emmanuel Lavoie: Email | Linkedin
Jetstream: Website | Instagram