Open Market AI, Work Productivity Gaps, and Customer Experience with Crosshatch CEO Soren Larson
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Apr 16, 2025 Soren Larson, CEO of Crosshatch, shares his insights on how AI is reshaping venture scaling and business growth. He dives into the transformative effects of LLMs on customer experience, emphasizing personalization over mere data management. The conversation also touches on the evolving landscape of venture capital amid AI's influence, and the balance between job disruption and new opportunities in the workforce. Plus, Soren reveals his newfound passion for cars, and the hosts delve into the intriguing world of VC secret societies.
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AI Elevates Top Performers
- AI smooths technical skill gaps, turning mediocre writers into 90th percentile writers if used well.
- Top performers use AI to become mega performers, distancing further from the pack.
AI Streamlines Client Communication
- Eric Franchi uses AI to polish client notes quickly, saving 30 minutes per call.
- This efficiency frees time for relationship building and creative work only humans excel at.
Maintain Authentic Convictions
- Have durable convictions and be authentic to stand out, as AI can’t generate genuine viewpoints.
- Consistently share your beliefs to build genuine reputation amid noise.