Customer Success Playbook Episode 15 - EOY Wrap Up 2023- Kevin and Roman

Kevin Metzger and Roman Trebon reflect on the past year of the podcast, discussing favorite guests and lessons learned. They emphasize the importance of treating customer success as a business, implementing key takeaways, and delivering value. The speakers share predictions for 2024, highlighting the impact of AI and ML. They stress the need for customer success teams to shift from cost centers to revenue generators.