Special Series: Powering Payments Together with Conn Byrne, Executive Director, Integrated Payments at Payroc | Episode 432

In this revealing conversation with Conn Byrne, Executive Director of Integrated Payments at Payroc, we uncover the secret sauce behind their remarkably successful ISV program.

Having fallen into payments during a six-week temporary position that turned into a 14-year career, Byrne brings a wealth of experience from his journey with WorldNet (acquired by Payroc in 2022) to his current role leading integrated partnerships. His perspective reveals why payment integrations fail when they focus solely on revenue shares rather than comprehensive support.

"My team is pretty wide at this stage," Byrne explains, describing how Payroc surrounds partners with experienced business development resources, highly skilled sales engineers, integration engineers, and their newest differentiator - a dedicated go-to-market team. This collaborative, high-touch approach means partners never wonder where to turn when challenges arise or opportunities emerge.

The conversation explores how Payroc has built a truly omnichannel solution supporting over 50 payment terminals alongside comprehensive card-not-present options. Byrne illustrates this advantage through compelling examples like car wash operations, where a single integration handles everything from license plate recognition with tokenized payments to unattended terminals, mobile POS, and subscription billing.

Looking forward, Payroc continues expanding its capabilities through their cloud integration method (allowing implementation in under a week), enhanced API suite, and expanded hardware support - particularly for Android devices and unattended solutions. The company's flexible partnership models create multiple entry points for ISVs at different growth stages.

The most telling insight? When Payroc recently gathered their largest partners for an advisory council, the recurring themes weren't about technology or pricing - they were about trust, flexibility, and the journey they'd shared together. Some partners who began with small referrals 7-10 years ago have grown alongside Payroc into sophisticated payment operations.