Joe Mach, CEO of North America at Castles Technology, reveals how this fourth-largest player in payment terminals has captured massive market share while flying under the radar. Their secret? Over 60% of everything they sell doesn't bear their name - it's white-labeled for partners who trust them enough to put their own brands on the technology.Castles' success stems from their deep technical expertise and customer-first approach. Based in Taiwan ("Technology Island"), they innovate faster than legacy providers, delivering not just hardware but comprehensive solutions tailored to specific industry challenges. Their movement from basic terminal management to true Mobile Device Management capabilities enables remote troubleshooting, geofencing for security, and even AI-powered predictive maintenance.Looking forward, Mach identifies three transformative trends: the rising influence of specialized software vendors, seamless integration of AI with payments, and the emergence of SoftPOS technologies on consumer devices. These innovations address the expectations of younger consumers who simply won't tolerate friction in their shopping experiences.As an "accidental CEO" who rose through sales and commercial roles, Mach's leadership philosophy centers on growth - not just for shareholders, but as a vehicle to create opportunities for employees. Listen now to discover how Castles Technology is transforming the payment landscape for merchants of all sizes.

The payments ecosystem is evolving rapidly, creating both challenges and opportunities for every player in the industry. In this thought-provoking conversation with Alexander Renzi and Aleks Teichman of MAPP Advisors, we dive deep into how ISOs, ISVs, banks, and fintechs can navigate this changing landscape.Alexander and Aleks bring unique perspectives from their decades of experience across all facets of the payments industry. They offer invaluable insights into the practical realities of growing a payments business today. Their firm, MAPP Advisors, works collaboratively with companies across the ecosystem, providing actionable guidance rather than theoretical advice.For ISOs facing unprecedented pressure from all angles – regulatory scrutiny, processor competition, and integrated payments solutions – the message is clear: adapt or perish. The most successful ISOs are evolving beyond transaction processing, building deeper relationships with merchants through value-added services. Bank-fintech partnerships represent another critical evolution in payments. What was once a vendor-client relationship has transformed into essential collaborative partnerships. Banks are no longer just fine print on merchant applications – they're strategic partners whose sustainability and approach are key considerations for fintechs and ISOs alike.Whether you're running an ISO, developing payments technology, or working within a financial institution, this episode offers strategic insights to help you navigate growth, regulation, and partnerships in today's complex payments landscape. 

What happens when you build a payment processor focused on extraordinary customer service and cutting-edge technology? You become the ETA 2025 ISO of the Year. Jared Ronski, co-founder and President of Payarc, reveals the journey from small startup to industry award-winner in this engaging conversation.Ronski shares Payarc's origin story, which began with a friendship between himself—then a payment agent—and entrepreneur Zach Martinez. Frustrated by how larger processors often sacrificed service as they scaled, the duo created Payarc with a clear mission: do everything better while putting customers first. This philosophy, known as "the Payarc Way," prioritizes meaningful relationships over transactional interactions.Technology serves as Payarc's second pillar of success. Their team is developing practical AI applications that address real industry challenges, including merchant churn prediction, risk assessment tools, and self-service capabilities for agents. By focusing on reducing friction in the payment process, they've created seamless experiences that partners rave about—including ISV integrations described as "one of the easiest" their partners have ever conducted.Ready to experience payment processing that combines technological innovation with genuine service? Discover how Payarc's unique approach could transform your business one payment at a time.

This episode is sponsored by American Express. In the latest Leaders in Payments episode, Greg Myers speaks with R.J. Ancona, Vice President and General Manager, B2B Product, Partner and Client Management at American Express, about the evolving B2B payments landscape. With 24 years at Amex, R.J. has seen firsthand how digital transformation is reshaping payments, making transactions faster and more efficient.Buyers aim to optimize working capital, while suppliers want faster payments -yet late payments remain a challenge. According to Amex Trendex, 26% of business leaders have stopped working with a buyer or supplier due to slow payments.To address these challenges, Amex is investing in automation and fintech partnerships. Recent collaborations with Boost and Versapay are streamlining virtual card acceptance and AR automation, helping suppliers reduce manual work and accelerate cash flow. AI and automation continue to drive efficiency, security, and better customer relationships in the payments ecosystem.R.J. emphasizes that one-size-fits-all solutions no longer work. Businesses must customize payment strategies, maintain open communication, and leverage technology to stay competitive. As B2B payments evolve, trust, speed, and efficiency will define success.

This episode is sponsored by American Express. Dean Leavitt, founder and CEO of Boost Payment Solutions, takes us behind the scenes of a revolution happening in enterprise-level B2B payments. Founded to fill a critical gap in the market, Boost has spent 16 years perfecting technology that streamlines how large organizations pay their suppliers.At the center of our discussion is the transformative power of virtual cards – single-use payment instruments that dramatically enhance security while simplifying operations. Unlike traditional payment methods that require companies to maintain sensitive banking information of thousands of suppliers, virtual cards create a secure, automated payment flow that dramatically reduces fraud risk. As Dean proudly shares, Boost has never experienced a single chargeback or fraud loss in its entire history.The conversation spotlights Boost's groundbreaking collaboration with American Express, featuring their patented Boost Intercept technology. This innovation solves a persistent pain point in virtual card adoption by converting what were once manual, email-based payment processes into fully automated, straight-through experiences. The partnership enables American Express corporate customers to shift more spending to virtual cards while eliminating operational friction for suppliers receiving these payments.Beyond the technical details, Dean shares insights into the "PARTS" framework (Pricing, Automation, Reporting, Timing, Security) that guides their approach to payment optimization. The conversation reveals how thoughtful technology implementation creates genuine win-win scenarios for both sides of the transaction equation, making this a fascinating exploration of how innovation is reshaping corporate financial operations.

This episode is sponsored by American Express. Cash flow shouldn't be a constant struggle. Yet for many mid-market companies, the path from invoice to payment is filled with unnecessary friction, manual processes, and frustrating delays that hurt both the bottom line and customer relationships.Barrett Smith, Chief Payments and Customer Operations Officer at Versapay, reveals how accounts receivable automation is transforming finance operations for growing businesses. Drawing from his extensive background in payments and financial analytics, Smith shares practical insights on how automation creates measurable improvements in cash flow while elevating the finance department's strategic value.The conversation tackles common pain points like the persistence of paper-based processes (imagine entire floors filled with invoice file cabinets), the challenges of managing increasing invoice volumes without proportional staffing increases, and the critical need for real-time financial visibility. Most compelling is how automation shifts finance teams from being perceived as back-office gatekeepers to becoming drivers of positive customer experiences.Whether you're struggling with slow cash conversion, limited financial visibility, or simply want to free your finance team from manual data entry to focus on strategic initiatives, this episode provides a roadmap for leveraging AR automation to transform your business operations. The future of finance isn't just about counting money - it's about making it flow more efficiently through your organization.

Arik Shtilman, CEO of Rapyd, joined the Leaders in Payments podcast to discuss the company’s growth, industry trends, and the impact of AI and crypto on fintech. Over the past two and a half years, Rapyd has shifted its strategy from rapid expansion to profitability, achieving profitability in late 2024. This shift required streamlining operations, focusing on high-margin markets, and reducing headcount growth. A significant milestone was Rapyd’s $610 million acquisition of PayU, expected to finalize soon.Shtilman highlighted major macroeconomic shifts, including changing interest rates and geopolitical events, which have influenced the company’s approach. He believes AI will revolutionize financial services, comparing its impact to the rise of the internet in 1998. Rapyd has already integrated AI into compliance, financial operations, and customer support, leading to faster onboarding, improved risk assessment, and reduced operational costs. AI-driven efficiencies are expected to shape the competitive landscape, favoring companies with advanced automation.On crypto, Rapyd initially stayed cautious but has now embraced stablecoins for settlements and payments, anticipating further mainstream adoption. Looking ahead, Shtilman predicts continued consolidation in fintech, AI-driven efficiencies, and an industry transformation that will reshape how financial services operate in the coming years.

Dive into the fascinating world of digital payments in our latest episode featuring Ariel Tiger, CEO of EverC. We explore the intricate landscape of risk management as the payments industry evolves at an unprecedented pace. With the surge in online merchants post-pandemic, fraud is on the rise, transforming the way companies approach security.Discover how EverC combines innovative technology with risk intelligence to equip businesses with the tools they need to intercept illegal activity before it occurs. Ariel shares his perspective on the dynamic role artificial intelligence plays in this context, suggesting that incorporating AI doesn't just enhance operational efficiency; it’s essential for sustainability in the ever-changing payment ecosystem.Listeners will gain insights into the challenges facing digital commerce today and learn why building strong foundations in compliance and adaptability is key for future success. Whether you are a startup entering the fintech space or an established player navigating new technological advances, this episode offers valuable takeaways for everyone.

Explore the world of payment processing in our engaging conversation with Dustin Magaziner, CEO of PayBright. From his beginnings as a college entrepreneur to leading a successful company, Dustin shares invaluable insights into what sets PayBright apart in the increasingly competitive payments landscape. We discuss the vital role of independent sales agents (ISOs) in the industry, unpacking their challenges and the changing dynamics driven by technology.Dustin delves into PayBright's commitment to ethical practices and superior support for their partners. He explains how understanding technology is crucial for agents to thrive and how embracing innovations can lead to future success. The conversation also touches on the potential of AI to transform operations and improve customer service quality in the payments sector.Whether you’re an aspiring agent, a seasoned executive, or simply curious about the payments industry, this episode offers a rich perspective on navigating its complexities. Join us in understanding how to elevate your approach and stay ahead in your career!

In the latest episode of Leaders in Payments, Greg Myers speaks with John Minutaglio, CTO of Payarc, about the role of artificial intelligence in payments. Payarc, a rapidly growing payment processor, has built a reputation for providing high-touch service to merchants and agents. Their focus has always been on fostering strong relationships, and AI is now playing a crucial role in enhancing that experience.John explains that Payarc’s AI strategy is centered on augmenting human interactions rather than replacing them. Their AI framework, called PIE, assists customer support teams by providing insights and recommendations, allowing representatives to respond more efficiently and personally to merchant needs. One significant use case is churn prediction, where AI analyzes data to identify merchants at risk of leaving. By proactively alerting human representatives, Payarc can engage with customers before they churn, leading to increased retention.Another powerful application of AI at Payarc is in developer support. Their AI tools help software providers integrate Payarc’s payment solutions more effectively by analyzing code and identifying errors, reducing the need for complex troubleshooting. AI also enhances fraud detection, particularly in mitigating ACH reject fraud. By analyzing behavioral patterns and external data sources, Payarc can identify suspicious activities before they escalate into financial losses.John highlights that AI in payments is not just about automation but about using intelligence to drive better service, security, and efficiency. As AI continues to evolve, Payarc aims to remain at the forefront, leveraging advanced models to improve customer confidence, reduce fraud, and enhance the overall payment experience.