Rick Weiler – one of Canada’s foremost commercial mediators – shares his expertise and advice about navigating difficult conversations. Topics discussed include:

Key ingredients of a good conversation
Habits we should develop in order to have more productive and effective difficult conversations
Preparing for difficult conversations
Managing reactions in difficult conversations
Techniques for getting derailed conversations back on track

To learn more about Rick and his work, visit Rick’s website.

Additional Resources

Here are links to some of the resources Rick mentioned during our discussion:

The Conflict Resolution Toolbox by Gary Furlong
When the Body Says No by Gabor Maté
Getting Past No: How to Have Conversations that Matter by William Ury

And here are a couple of other resources Rick suggested after our discussion:

Effective Difficult Conversations: A Step-by-Step Guide by Catherine Soehner and Ann Darling
We Need to Talk: How to Have Conversations that Matter by Celeste Headlee

This episode contains 50 minutes of Professionalism content.

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Stepping into Difficult Conversations with Rick Weiler