Becker’s Healthcare Podcast Samuel Wollner, Vice President, Strategy and Partnerships, EmblemHealth
Jun 8, 2025
Join a conversation about advancing health equity in healthcare, showcasing how a nonprofit health plan is transforming community engagement. Discover the role of a Chief Health Equity Officer and NCQA accreditation in connecting people to essential health resources. Learn how leveraging the Net Promoter Score enhances stakeholder loyalty and satisfaction, ultimately improving care delivery and outcomes. This insightful discussion highlights the innovative strategies that are shaping healthcare in New York.
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EmblemHealth's Origin and Scale
- EmblemHealth was founded during the Great Depression to help hardworking New Yorkers avoid financial hardship from illness or accidents.
- Now with $6 billion revenue, it serves about one in four New Yorkers and owns a large physician group.
Health Equity as Core Mission
- EmblemHealth honors its nonprofit mission through deep health equity work, including a dedicated chief health equity officer.
- They uniquely earned NCQA health equity accreditation and apply neighborhood-level strategies for care and community engagement.
Leverage NPS for Improvement
- Use Net Promoter Score (NPS) across all stakeholder groups, including members, brokers, and providers.
- Embed NPS in corporate incentives and use findings to enhance products, like improving dental coverage.