Samuel Wollner, Vice President, Strategy and Partnerships, EmblemHealth
Becker’s Healthcare Podcast
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Transforming Care Delivery Through Stakeholder Engagement and Strategic Priorities
This chapter explores the significance of the Net Promoter Score (NPS) in assessing loyalty and satisfaction among stakeholders in the health plan sector. It discusses how NPS data informs strategic planning and enhances community relationships to improve healthcare delivery and outcomes.
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