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The Logan Bartlett Show
EP 120: Evan Goldberg (Founder and EVP, Oracle NetSuite) on 26 Years of Operating Lessons Running NetSuite
Oct 25, 2024
01:17:14
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Evan Goldberg, Founder and EVP of Oracle NetSuite, reflects on over 26 years of leading the company. He shares invaluable insights on navigating economic crises and the importance of prioritizing existing customers. Goldberg discusses the evolution of NetSuite, the impact of AI on business software, and the role of customizability in their success. He emphasizes empathy in leadership, the challenges of hyper-growth, and his personal journey advocating for cancer awareness, inspired by his experiences. Humor and a strong company culture are central to his management philosophy.
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Quick takeaways
- Evan Goldberg emphasizes that navigating economic crises can lead to critical introspection, enhancing customer relationships and overall business operations.
- The journey of NetSuite illustrates the importance of a user-centric approach in developing customizable software solutions for diverse business needs.
Deep dives
Navigating Crisis for Improvement
Experiencing crises can lead to significant improvements within a company. When business operations slow down, it prompts introspection and reassessment of existing processes that may have been overlooked during periods of growth. During the financial crises of 2008 and 2009, valuable lessons were learned about understanding customer needs and enhancing partnerships. This led to the establishment of an account management organization that focuses on nurturing existing customer relationships, which has become pivotal for ongoing success.
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