The AI in Business Podcast Overcoming Cloud Complexity in Mid Market Operations - with Dirk Michiels of Savaco
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Dec 4, 2025 Dirk Michiels, CEO of Savaco and expert in hybrid cloud solutions, discusses the complexities mid-market organizations face in IT modernization. He delves into the misalignment between IT and business, emphasizing the importance of seamless integration. Dirk highlights how AI can drive transformational change rather than just incremental gains. He also talks about leveraging managed service providers to address skills gaps and the significance of aligning enterprise AI initiatives to avoid shadow AI. His insights promise a roadmap to faster innovation and improved ROI.
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IT–Business Misalignment Slows Modernization
- Mid-market firms suffer persistent misalignment between IT and business that slows modernization efforts.
- Legacy systems and rigid ITSM processes create technical debt and block rapid value delivery.
Tool Fragmentation Creates Visibility Blind Spots
- Fragmented tools and data silos produce inconsistent reporting and poor visibility across service operations.
- Integration gaps in ITSM tooling drive operational inefficiencies that automation must address.
Leverage MSP Platforms To Fill Skill Gaps
- Use managed service platforms to reduce reliance on scarce certified specialists and ITIL experts.
- Integrate platforms like Xurrent with monitoring and Microsoft to speed operational maturity and lower staffing burdens.