Ep207: What shifts in consumer behaviour are driving change in banking and payments?

Silvia Mensdorff Pouilly, Head of Banking Solutions Europe, FIS

‘Friction-right’ not frictionless should be the aim of payment solutions according to Silvia Mensdorff Pouilly, Head of Banking Solutions Europe for FIS. She notes the impact of more spending online from a fraud perspective in light of Covid-19 and also tells Robin Amlot of IBS Intelligence that next-gen payments technologies also allow for ESG initiatives such as ‘green accounts’.