Folding Towels - A Podcast for Massage Therapists with Jackie and David Episode 028: Managing Gift Vouchers Like a Pro
Oct 21, 2023
Explore the intriguing world of gift vouchers in massage therapy! Discover why navigating legal complexities is essential, from the three-year minimum expiry mandated by Australian law to concerns about non-redemption. Learn about trust, transparency, and ethical management, while ensuring client confidentiality. The discussion includes the pros and cons of vouchers and tips for effective record-keeping. Whether you’re a seasoned therapist or just starting, this knowledge could transform your approach to gift vouchers and enhance customer relationships!
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Last-Minute Gift Voucher Win
- David bought a last-minute gift voucher for his dad for a sailing trip on Christmas Eve.
- The owner quickly personalized it and emailed it, showcasing excellent customer service.
Australian Gift Voucher Law
- Australian law mandates a minimum expiry date of three years for sold gift vouchers.
- This change unified previous inconsistent state rules and protects consumers’ ability to redeem vouchers.
Set Clear Voucher Terms
- Include clear terms and conditions for gift vouchers covering bookings, refunds, price changes, and lost vouchers.
- Keep terms concise to protect both business and consumer legally.