Today, Explained
Adjust the tip
Nov 9, 2023
Andrew Hawkins, Transportation editor at The Verge, and William Michael Lynn, Professor at Cornell's Hotel School, dive into the evolving world of tipping, sparked by DoorDash's new policy that rewards tippers. They discuss the phenomenon of 'tip fatigue,' especially among younger consumers, and question the fairness of tipping versus living wages. The conversation sheds light on how technology and politics shape our tipping habits, along with anecdotes revealing tipping's complex emotional landscape in today’s digital age.
25:13
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Quick takeaways
- DoorDash is implementing a feature to encourage customers to tip their delivery workers by displaying a pop-up warning about potential delays if no tip is given.
- There is a growing debate about whether companies should take more responsibility for fair compensation instead of relying solely on tipping as a form of income for gig economy workers.
Deep dives
Tipping culture and dissatisfaction with tipping
Many Americans surveyed by Bankrate expressed dissatisfaction with the current tipping culture. Tipping is traditionally associated with satisfaction with service received, but there are concerns about the excessive expectation to tip.
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