Today, Explained Adjust the tip
19 snips
Nov 9, 2023 
Andrew Hawkins, Transportation editor at The Verge, and William Michael Lynn, Professor at Cornell's Hotel School, dive into the evolving world of tipping, sparked by DoorDash's new policy that rewards tippers. They discuss the phenomenon of 'tip fatigue,' especially among younger consumers, and question the fairness of tipping versus living wages. The conversation sheds light on how technology and politics shape our tipping habits, along with anecdotes revealing tipping's complex emotional landscape in today’s digital age.
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DoorDash Tip Experiment
- DoorDash is testing a pop-up feature that asks users if they're sure about not tipping.
- This aims to encourage tips by highlighting potential delivery delays for no-tip orders.
DoorDash's Motivation
- DoorDash claims most customers already tip, though exact figures are unclear.
- The company says this initiative aims to support their delivery workers (dashers).
Low Wages and Activism
- DoorDash drivers earn a low base pay ($2-$10 per order), making tips crucial.
- Organized activism among these workers pushes for better wages, particularly in cities like NYC.