OWNR OPS Podcast How To Recruit & Hire Top Talent In Home Services
💰 Join our Free OWNR OPS Skool Community to grow your local service biz: ➡️ https://skool.com/ownrops
What does it take to buy a 103-year-old business and scale it in today’s competitive home services market?
In this episode, Austin Gray talks with Hardy Farrow, entrepreneur and owner of Longacre Company, a full-service plumbing, HVAC, electrical, and remodeling business.
Hardy previously built and exited multiple companies—and now applies those lessons to operating and growing a multi-division service company.
Hardy shares:
Why perfection is the enemy of growth (and why 85% is enough)
Recruiting strategies that actually work (and why “motor” matters most)
Sequencing problems and prioritization for scaling
How to balance specialists vs. generalists on your team
Marketing lessons from B2C funnels, reviews, and Thumbtack ads
Why location and zip code targeting are underrated growth levers
Hard-won lessons from cutting new construction and doubling down on residential
Whether you’re running a service business, building a local brand, or just love hearing how real operators think, Hardy’s insights will help you think differently about growth, hiring, and execution.
👉 Tune in and learn how Hardy scaled a 103-year-old business while staying focused on people, process, and profitability.
🔥 Mentioned in This Episode
We use Jobber to manage our quoting, scheduling, & invoicing➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownrops-spotify
🚀 Get ranked #1 On Google With Stryker Digital SEO: https://stryker-digital.com/?el=oo
📚 Bookkeeping: Get 50% off bookkeeping for 3 months with the Home Service Bookkeeping Pros: https://dialedinbookkeeping.com/ownrops
Want to learn more about starting and scaling your own service-based business?
📰 Sign up for the OWNR OPS Newsletter: → ownrops.com/newsletter
Don’t forget to like, comment, and subscribe for more episodes with entrepreneurs sharing their best insights and success stories!