DataFramed
#198 How Walmart Leverages Data & AI with Swati Kirti, Sr Director of Data Science at Walmart
Apr 16, 2024
Swati Kirti, Senior Director of Data Science at Walmart, leads the charge in AI/ML to enhance the retail giant's operations. She discusses how Walmart leverages data to personalize customer experiences and optimize supply chains. The conversation touches on innovative tools like the Load Optimizer, tackling retail-specific challenges, and the impact of generative AI on shopping habits across different countries. Swati emphasizes the need for tailored algorithms to tackle sustainability challenges while driving long-term value.
31:49
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Quick takeaways
- Walmart uses data to personalize customer experience online, offering tailored recommendations and improving browsing efficiency.
- Walmart leverages AI and data analytics to optimize supply chain operations, enhancing inventory planning, demand forecasting, and route optimization.
Deep dives
Use of Data and AI in Retail
Data and AI play a crucial role in the retail ecosystem, impacting various aspects such as merchandising decisions, supply chain management, and enhancing customer experiences. These technologies enable automation, provide better insights to business stakeholders, and enhance user experiences across different channels like stores, clubs, and online platforms.
