There aren’t many retail giants like Walmart. In fact, there are none. The multinational generates 650bn in revenue, (including 50bn in eCommerce)—the highest revenue of any retailer globally. With over 10,000 stores worldwide and a constantly evolving product line, Walmart’s data & AI function has a lot to contend with when it comes to customer experience, demand forecasting, supply chain optimization and where to use AI effectively. So how do they do it? What can we learn from one of the most successful and well-known organizations on the planet?
Swati Kirti is a Senior Director of Data Science, leading the AI/ML charter for Walmart Global Tech’s international business in Canada, Mexico, Central America, Chile, China, and South Africa. She is responsible for building AI/ML models and products to enable automation and data-driven decisions, powering superior customer experience and realizing value for omnichannel international businesses across e-commerce, stores, supply chain, and merchandising.
In the episode, Swati and Richie explore the role of data and AI at Walmart, how the data and AI teams operate under Swati’s supervision, how Walmart improves customer experience through the use of data, supply chain optimization, demand forecasting, retail-specific data challenges, scaling AI solutions, innovation in retail through AI and much more.
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