Using Key Behavioral Indicators For Predictive Success with Jacob Raymer

Jacob Raymer is an internationally recognized speaker who addresses corporate, public and university

audiences on the subjects of leadership roles and responsibilities, cultural transformation, and how to achieve

organizational excellence with the right behavior and sustainable long-term results. As the Shingo Institute’s

former Director of Education, Jacob co-created the Shingo Model and developed the foundational learning

courses taught at the Shingo Institute. He has trained Shingo examiners and thousands of individuals

worldwide on how to assess and establish lean mindsets and method. In 2006, Jacob pioneered the concept ‘key behavior indicators’ (KBIs). Today many world-wide organizations have now adopted this term and concept to expand their desired outcomes with key performance indicators

(KPIs). By combining KPI and KBI, Jacob’s consulting firm has led the development and application of behavior-

based strategy deployment; building systems to drive the right behavior; and developing internal behavioral

assessments. The United State Airforce invited Jacob to join a team of global subject matter experts to create their lean

leadership development program (AFSO21) in 2006. He was commissioned to lead the leadership

development for United States Airforce Europe – working with leaders throughout 93 countries. His work

challenged leaders’ mindsets around lean tools and how to lead by integrating guiding principles.

After spending over a decade with the Shingo Institute he joined Munson Healthcare, northern Michigan’s

largest healthcare system as their Chief Transformation Officer. At Munson Healthcare, Jacob spent seven

years creating and deploying an organizational lean operating system and alignment framework anchored to

guiding principles that are now integrated into nine hospitals and over 150 clinics. Currently Jacob supports the Shingo Institute as a Faculty Fellow by continuing his work in creating learning frameworks to help organizations effectively integrate the Shingo Model. He was recognized and awarded as a

lifetime member to the Shingo Academy in 2021 for his global contributions to operational excellence. Jacob continues to support various organizations through executive coaching and consulting. Current companies include: Amazon, General Motors, Android, UCLA Healthcare System, University of Kansas

Healthcare System and University of New Mexico Healthcare System Past organizations include: 3M, Raytheon Missile Systems, Boston Scientific, Boeing, Daimler, Intermountain Healthcare, Perrigo, Canadian Government-EDC, Switzerland Government-Healthcare

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact CEOD@bmhcc.org if you have any questions about claiming credit.