Service Management Leadership Podcast
Service Management Leadership - Speed To Delivery Equals Value
Nov 15, 2023
Jeffrey, Founder of Service Management Leadership, discusses the significance of speed to delivery in providing value to stakeholders. He emphasizes the balance between deploying quickly and maintaining stability, accessibility, and usability for sustained value over time. The conversation also delves into the importance of utilizing new services to enhance daily tasks and improve efficiency, akin to the joy of a new toy on Christmas day.
05:29
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Quick takeaways
- Maintaining quality practices is vital alongside speed to delivery in IT to prevent defects, inadequate testing, and lack of stakeholder involvement.
- True value in IT services is not just about go-live, but continuous support for stakeholders to perform tasks efficiently over time.
Deep dives
Importance of Balancing Speed with Quality
Speed to delivery in IT is crucial for providing value to stakeholders, but it's equally important to maintain quality practices. Rushing processes can lead to poor outcomes like defects in production, inadequate testing, and lack of stakeholder involvement. There should be a balance between speed and quality to ensure that the value delivered is sustainable over time, rather than just focusing on quick delivery without considering long-term effectiveness.
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