905: LEADERSHIP STORIES: Karen vs Ross: How to Say Hi to People

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel” Maya Angelou

How you make people feel is a big responsibility as a leader. While you cannot control how others perceive and receive you, you can control how you attempt to engage and lead in positive, supportive, and authentic ways. 

The way you engage with the people you lead - from saying hello to delegating tasks to providing feedback to saying “Thank you” - matters.  

When I was in high school I was lucky enough to have a job where my very first boss, Karen, looked me in the eye and greeted me with a big smile every single day when I arrived at work. She made me feel important and like my contributions were significant even though my work was easily the least significant in the company.  

I loved working for Karen. I always knew where I stood with her. I knew I was doing a good job supporting her and the team. And, I knew she would let me know if I needed to course correct in a fumbly moment. I loved making her job just a little bit easier. 

I had several bosses who followed Karen who made me feel small, insignificant, and even invisible at times. I had no desire to prove myself to these leaders. In fact, sometimes I looked forward to brushing them off the same way they did me. I knew they didn’t deserve the best parts of me, so they didn’t get them. 

Great leaders' interactions with those whom they lead are consistently additive, meaning they add value to their day and their work.  

In this episode, I share the story of Karen vs Ross, my first two bosses who could not have been more opposite in their leadership. In hearing about these two vastly different leadership experiences, I think you will see how the smallest moments of leadership, like saying “Hi!”, can have a big impact on your leadership legacy.  

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