Episode 025: Responding To Negative Feedback

It's going to happen sooner or later. Someone is going to leave you some feedback that you weren't quite expecting, and it will probably come in the form of a review.

In this episode, Jackie and David kick things off with a story about United Airlines reducing costs by saving weight and hence saving money.

We chat about deliberately asking for feedback for the purpose of growth. About how we feel will determine how we receive that feedback. And most importantly, how to respond to negative feedback and especially negative reviews. Let's face it, giving and receiving feedback with compassion is a skill that not many people seem to have.

How you respond to a poor review is probably more important than having all 5 star reviews. Because your future clients will judge you on how you respond.

Jackie talks about receiving a 4 star review from someone who wasn't even her client. David opens up about having to deal with a very aggressive client. You can't win everyone over.

You can find the United Airlines story here https://www.smh.com.au/traveller/travel-news/united-airlines-saves-643-litres-of-fuel-by-using-lighter-paper-on-inflight-magazine-20180124-h0nfej.html

Terry Hawkins https://www.terryhawkins.com/

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Theme Music: Simon Pettersson "All Alone" (2020), Licenced use through Audio Hero Inc