Folding Towels - A Podcast for Massage Therapists with Jackie and David Episode 025: Responding To Negative Feedback
9 snips
Sep 26, 2023 The podcast discusses the importance of feedback in the massage therapy field and how to respond to negative reviews. They share stories of cost-cutting measures taken by United Airlines and the impact of small changes. The hosts talk about giving constructive feedback with love and the significance of responding to Google and Facebook reviews. They also discuss negative feedback from clients and the importance of handling it appropriately.
AI Snips
Chapters
Transcript
Episode notes
Early Student Feedback Impact
- Jackie received a four-star review early in her career that initially crushed her confidence.
- Upon revisiting it later, she saw it as helpful, constructive feedback on massage rhythm and consistency.
Value of Direct Client Feedback
- Asking clients directly for feedback can provide closure on why they stop returning.
- Most feedback received this way tends to be positive but acknowledging exit reasons is valuable.
Manage Pressure Expectations
- Pressure expectations must be communicated clearly to avoid client dissatisfaction.
- Massage therapists should tailor treatments and clients should adjust expectations accordingly.