The Contractor Fight with Tom Reber TCF968: Get People Talking About You
The team discusses strategies to make your clients talk about your business, focusing on delivering an exceptional customer experience. Joined by Micah Miller, they dive into actionable methods for building loyalty and getting clients to rave about your service without relying on traditional advertising.
In this episode, they discuss:
- The Five Steps to Five Stars: How focusing on existing clients can lead to more referrals and repeat business.
- Low-Cost Marketing with High Impact: Why small gestures like thank-you notes, fruit baskets, and regular client check-ins can create memorable experiences that clients share.
- Consistency and Client Communication: The importance of updating clients regularly on project timelines, which helps build trust and keeps them engaged.
- Developing a “Client-First” Approach: The shift from chasing new leads to cultivating loyalty within your current client base.
- The Role of Customer Service Systems: Micah shares insights on implementing client follow-up systems, tracking milestones like birthdays and project anniversaries, and enhancing the customer journey.
Resources:
💰 You didn’t become a contractor to struggle financially. Download our worksheet and start calculating a 50% gross profit on every job. It’s time to get your shit together! https://thecontractorfight.com/50/
💸 Grab your copy of our FREE Contractors Guide to Spotting Cheap Prospects here: https://thecontractorfight.com/cheap
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Mentioned in this episode:
Be on the Contractor Intervention! - https://thecontractorfight.com/intervention