The Daily Mastery Podcast by Robin Sharma

Don't Lose the CONVERSATION With Your Customers [5-Minute Episode]

May 3, 2024

Explore the importance of relationships in business success, highlighting the impact on customer relations and team dynamics. Discover the power of meaningful conversations in business and personal life through a touching narrative about a coffee shop manager supporting a grieving customer.

05:56

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Quick takeaways

Building strong relationships in business is crucial for success, as seen in Starbucks' revival through reconnecting with customers.

Genuine human connections are vital for positive outcomes, exemplified by the emotional impact of a manager's empathy towards a customer.

Deep dives

Business Success through Relationships

Focusing on building strong relationships in business is emphasized as essential for success. The podcast recounts the story of Starbucks losing its essence due to neglecting relationships but regaining it through Howard Schultz's vision of connecting people. By taking care of relationships like one manager did with a loyal customer, Irene, even in tough times, businesses can thrive as connections and conversations are fundamental to success.

Emphasizing Relationships for Business Success

2min

The Power of Conversations in Business and Life

4min

Take care of the relationships, and the money will take care of itself. The producer that helps the most humans wins, regardless of economic volatility. So make it your obsession to deliver outright magic to your clients.

My new book “The Wealth Money Can’t Buy” is full of fresh ideas and original tools that I’m absolutely certain will cause quantum leaps in your positivity, productivity, wellness, and happiness. You can order it now by clicking here.

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