Mastering ServiceTitan Boost Your Call Booking Rate with These TitanAdvisor Wins
Mar 27, 2025
Brittany Burgess, a Senior Customer Advocacy Specialist at ServiceTitan, shares vital tips for boosting call booking rates. She discusses the importance of leveraging the green call bubble feature for efficient job booking. Listeners learn to follow up on unbooked leads and the power of second chance leads in improving conversion rates. Brittany also emphasizes training strategies for CSRs and how to incentivize success through bonus structures, making it a must-listen for anyone looking to elevate their call center operations.
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Click the Call Bubble
- CSRs must click the green call bubble to track call outcomes and marketing campaign effectiveness.
- This simple action improves call booking rate accuracy and informs marketing decisions.
Handle Call Bubble Exceptions
- Click the call bubble even for non-customer calls to log reasons for not booking.
- Multiple bubbles can be open at once, like tabs, saving data and preventing handwritten notes.
Set Up Call Reasons
- Define comprehensive call reasons, marking each as a lead or not a lead.
- This simplifies CSR's task and ensures accurate call booking rate calculations.