FNO: InsureTech Ep 13 - David Williams, VP Claims, Texas Windstorm Insurance Association
Mar 8, 2019
49:08
“Better beats perfect.” - David Williams
(click to tweet)
Disasters happen.
And when that time of crisis hits, all touchpoints of the insurance chain of command are notified. But is this communication seamless? Or, are some notches in the workflow bottlenecking the progress to the next?
On today’s episode of FNO: InsureTech, we are joined by David Williams to discuss the intersection of technology and insurance claims. David is the Chief Claims Officer at the Texas Windstorm Insurance Association, and in this conversation—he shares his unique lens on the claims space.
Tune in to this episode to hear David talk about everything from how to best manage your employees to the future of insuretech.
“We all know the longer a claim stays open, the worse it gets.” - David Williams(click to tweet)
The FNO: Tips
- Claims transformation can be rooted in changing process, procedure, people, or technology
- Six sigma is a method for managing projects that looks at 2 things: the voice of the customer and the voice of the process
- Many public-serving insurance operations are understaffed and thus, unprepared for the bigger natural disasters
- Look EagleView, Guideware, and Xactware as solutions to shortening cycle times
- Studies show that around 60% of technology projects never get implemented due to fear of not being perfect
- Get to know your clients instead of using sales and marketing tactics
- In the future, the claims consumer will demand a multi-channel experience
- Insuretech will have to create the expert systems to bridge the gap between the newbies and the people who are retiring
Fourseventy Claim Management