Marketing School - Digital Marketing and Online Marketing Tips 3 Ways to Drastically Improve Your Client Retention #2080
Apr 29, 2022
Discover how to dramatically enhance client retention by addressing common pitfalls. Most businesses wrongly accept a 30-40% churn rate; it's time to raise the bar. Learn about leveraging credit card updaters to keep clients engaged and the role of executive sponsors in fostering strong relationships. Uncover the insights from Net Promoter Scores that can pinpoint retention issues, and gain strategies for effective cross-selling and upselling. These tips will not only reduce churn but also boost your business growth.
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Use Credit Card Updaters
- Reduce churn by using credit card updaters.
- Services like Stripe automatically update expired card information, ensuring continuous billing.
Offer PayPal
- Consider offering PayPal as a payment option.
- It often stores multiple payment methods, reducing failed transactions and churn.
Executive Sponsors
- Assign executive sponsors to clients for proactive care.
- Provide high-level strategic input and solutions to build stronger client relationships.
