Product Thinking Episode 144: Banking 2.0 or How to Drive Change and Scale in Financial Organizations with Anish Bhimani, Managing Director and Chief Product Officer at JPMorgan Chase, Commercial Banking
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Nov 8, 2023 Anish Bhimani, Managing Director and Chief Product Officer at JPMorgan Chase, discusses scaling and leading digital transformation in commercial banking. Topics include building a customer-centric culture, shifting to an outcome-driven mindset, and JP Morgan's digital evolution.
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Career Shift to Chief Product Officer
- Anish Bhimani transitioned from cybersecurity to CIO and then Chief Product Officer at JPMorgan Chase.\n- He convinced leadership that product strategy was needed to move beyond being mere order takers in technology.
Experience Is The Product
- The line between financial products and customer experience is rapidly blurring.\n- In banking, the experience itself is effectively the product for customers.
Focus On Outcomes, Not Deliverables
- Shift focus from deliverables to customer outcomes by aligning product metrics with business goals.\n- Invest in discovery and customer understanding to build solutions that truly solve problems.