
Building At The Edges
The Problem with Points
Dec 14, 2023
Jess sits down with Brian Flynn, Founder and CEO of Rabbithole to discuss the rise of points in the crypto industry and the challenges they present. They explore the drawbacks of points-driven businesses, the importance of substance behind tokens, and the potential shift towards on-chain actions for revenue generation. They also delve into the challenges of engaging the community without tokens and the importance of experimentation in consumer mobile apps and crypto projects.
41:31
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Quick takeaways
- Points can lead to a mismatch between user expectations and actual value delivered, creating a toxic community and hindering sustainable growth.
- Token distribution mechanisms, like quests, optimize user incentives and offer a more sustainable growth model through on-chain actions driven by users.
Deep dives
The Challenges of Using Points in Crypto
Points are often adopted by builders without fully understanding the long-term implications. While points can drive user engagement and revenue without upfront cost, they can lead to a mismatch between user expectations and actual value delivered. Users may focus more on points than other features or rewards, leading to disappointment when the expected airdrop fails to materialize. This can create a toxic community and hinder sustainable growth. Rabbit Hole, for example, experienced user backlash when they removed points, highlighting the deep attachment users had to the points system. Despite its initial appeal and flexibility, the current points meta may not be the best path for sustainable growth in crypto projects.
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