Training Techs from Within with Joe Cunningham

In this conversation, Tersh welcomes Joe to talk about how to train technicians to be successful in their jobs and how to create a successful training program that will help contractors learn everything they need to be successful in their service businesses. Joe helps technicians get past the "eight-to-four mentality" and help them develop life skills so they can grow their career. Tune in to learn valuable business advice for service business owners and reach a seven-figure revenue mark! 

 

[00:01 - 05:29] Opening Segment

• Introducing Joe to the show
• Joe Cunningham is a world-renowned expert in the air conditioning industry and has been working with service business owners, managers, and technicians for over 30 years

 

[05:30 - 13:16] Training Techs from Within

• The 10-day fast track program Joe offers is nonstop and designed to help technicians learn customer communication skills and run perfect service calls.
• The typical day at the technician training center is 60 to 65% hands-on, with the remainder spent in lectures
• The most important aspect of the training is giving technicians a personal learning experience that allows them to enhance their career
• There is no set tool list requirement for technicians, but they are given a basic set of tools when they arrive

 

[13:17 - 24:13] Hands-On Training for HVAC Technicians

• The benefits of a hands-on training program for technicians
• The school offers a tuition discount for veterans and offers scholarships for those who qualify
• Joe shares his advice on how to pick the right candidate for a service business
• He recommends that potential employees have technical aptitude and be able to communicate with customers
• He also advises against taking on too many clients at once
• Businesses should keep classes small to ensure that everyone in attendance can learn from the instructor

 

[24:14 - 27:04] Closing Segment

• See the links below to connect with Joe
• Final words

 

Quotes:

 

“If you’ve got somebody that doesn’t give a damn whether you show up at 8 or 10…he’s probably not gonna make it for you.” - Joe Cunningham

Connect with Joe through LinkedIn, or visit www.TechnicalArtsCenter.com. You can also call 318-286-7742.

 

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