He raised $20M, hit $3.5M in revenue—& failed. Here are the top 3 lessons he learned. | Ned Phillips, Founder of Bambu
Feb 6, 2025
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Ned Phillips, Founder of Bambu and former leader at E-Trade Asia, shares his rollercoaster journey in the fintech sector. He turned down a major opportunity to start his own venture, achieving $3.5M in revenue and raising $20M in funding. However, he faced unexpected challenges as enterprise clients often failed to support the product, leading to financial struggles and eventual layoffs. Ned discusses the importance of product-market fit, team dynamics, and the emotional toll of startup life, offering valuable lessons learned from his experiences.
Customizing software can generate initial revenue but may distract startups from their core product goals and scalability.
Sharing stories of failure among founders is crucial to foster a genuine narrative that helps others avoid the same mistakes.
Product market fit is a dynamic process that requires continuous customer feedback to align offerings with real market needs.
Deep dives
The Reality of Customization
Customizing software for clients can be a double-edged sword for startups. While accepting customization requests can lead to lucrative deals and initial revenue, it can also derail the focus on core product development and profitability. The podcast discusses how this blurs boundaries, causing startups to deviate from their main product goals, leading to difficulties in scalability and financial sustainability. The experience sheds light on the importance of setting clear policies on customization, emphasizing either to fully embrace it with significant pricing or to restrict it altogether.
Learning from Failures
The host and guest stress the importance of sharing failure experiences within the startup community. Many founders hesitate to discuss their setbacks, creating a false narrative that leads other entrepreneurs to believe successes are more common than they actually are. By revealing their failures, such as the missteps encountered along their journey at Bamboo, they aim to provide hope and insights to future founders. This candidness can discourage others from making the same mistakes and encourage them to learn from real-world experiences.
Understanding Product Market Fit
Product market fit is highlighted as a fundamental aspect of achieving startup success, and the podcast delves into how founders must continuously validate this fit through customer feedback and market needs. The conversation emphasizes that obtaining product market fit is not a one-time achievement but a dynamic process requiring ongoing adjustments and deep insights into customer behavior. The need to ensure that products solve real problems for customers is reinforced, as failing to align with customer demands can lead to failure regardless of initial success or investment. Founders are encouraged to ask critical questions consistently to ensure their offering remains relevant.
The Impact of Leadership in Enterprises
The podcast discusses the crucial role of leadership and executive backing in the success of B2B initiatives. When higher management champions a project, it significantly increases the probability of its success due to greater resource allocation and support. Conversely, when the initiative lacks top-tier support, it can easily fall victim to indifference, leading to underwhelming rollout and support within the organization. Thus, cultivating relationships with C-level executives is deemed essential to creating advocates for the project within their respective organizations.
Navigating Funding Challenges
The discussion reflects on the fluctuating landscape of startup funding, particularly the difficulties faced as investor priorities shift. During periods of economic downturn or market correction, securing funding can become more challenging, emphasizing the need for startups to operate with sound financial management. Founders are reminded that the perception of stability in previous funding environments is not guaranteed, and adapting to financial pressures is vital for survival. The narrative illustrates how the transition from a capital-rich environment to austerity can drastically reshape startup strategies and approach to growth.
Ned had a chance to run Robinhood Asia but he turned it down. Instead, he launched a competitive product. He decided to go B2B and sell to banks and other financial institutions. He locked down a $400K revenue sale before writing a line of code. It seemed easy at first. Overtime, he grew to $3.5M in revenue, billions in assets under management and hundreds of thousands of users. He raised $20M in venture capital.
But then the problems started. Enterprises that paid for large contracts didn't push the product—many had no marketing budgets. In some cases, they shelved the product altogether. The one-time revenue never turned into ARR. Running out of money, he was forced to raise a small bridge and lay off more than half his staff.
He came close—but ultimately, he just wasn't able to recover. He sold off the company for parts and went through a wind down.
This is his story—and the lessons he learned.
Why you should listen:
Why the difference between success and failure can be minimal.
How to balance custom contracts with building scalable product.
Why enterprises might not push the product they've paid $100K+ for.
How to build a strong company culture.
Why layoffs are the hardest thing a founder will go through.
When things go south, "the days are long, but the months are short".