Coffee with Kim How To Initiate Hard Conversations With Marlene D. Chism
Timestamps:
09:22 Conflict isn't the problem; mismanagement is
11:38 Aggressive people shift between victim, persecutor, and rescuer
18:46 Boundaries fail due to lack of enforcement authority
25:48 Clarity can lead to better outcomes
27:17 Lean on others to help implement change
33:19 Set expectations in advance
37:12 Willingness drives change by overcoming resistance
43:24 Remember basic manners and etiquette
If you loved this episode you should check out this episode How To Speak Confidently in Important Conversations
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