Who Killed The Loaner Car– And Why Service Customers Don’t Miss It | Industry Spotlight

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market.

Today, Sam sits down with Cody Hansen, Fixed Operations Director Ferman Automotive, and Matt Gonzalez, Sr. Account Executive, Automotive at Uber.

This episode of the Car Dealership Guy Podcast is brought to you by Uber For Business:

Uber For Business - With Uber for Business, dealerships create a seamless experience for their customers, while helping them get employees and parts where they need to go. Thousands of dealerships have implemented Uber for Business to bolster current offerings, with the goal to increase efficiency, optimize costs and create a superior customer experience. Learn more about how Uber can support your dealership's goals @ t.uber.com/CDGauto

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Topics:

00:24 – What are today’s biggest fixed ops challenges?

01:28 – How does service-sales collaboration drive retention?

03:05 – What makes your technician training unique?

05:27 – Why choose ride-sharing for dealership logistics?

10:16 – How does Uber optimize parts delivery?

12:38 – What liabilities do dealer trades introduce?

14:58 – Can Uber Eats enhance dealership operations?

16:36 – What measurable savings has Uber delivered?

19:48 – How will AI shape automotive logistics?

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