AI Snips
Chapters
Transcript
Episode notes
SLOs Fit B2C Better Than B2B
- SLOs work well for aggregate B2C systems but struggle for B2B clouds where every customer matters.
- Aggregating diverse customer experiences into one SLO hides important per-customer differences.
Be Specific And Revalidate SLOs
- Be skeptical of blanket SLO use and scope SLOs narrowly to answer one question.
- Validate and iterate on SLOs over time so they reflect changing system behavior.
Quarter-Million SLO Proliferation
- One internal Google service grew to about a quarter million parameterized SLOs, causing constant out-of-SLO states.
- That scale made it unclear how to act and forced dilution of SLO usefulness.