How to Maintain SLOs to Answer Questions

I think there is a really radical difference between B2C and B2B. And I think that fundamentally what this comes down to, the business problems that you're trying to tackle here are actually pretty similar in both cases. We all have limited reliability resources and we need to figure out where to spend them. So SLOs are a mechanism that we can use to understand if we should engage on-caller resources or do we want to engage when it's needed the most? In some cases, they've tried to do that with SLOs very well; in other cases, not so well. But then the specifics get very different from one service to another. You end up with these