The 80/20 Principle 206: Exceptional Client Service (with John Strohmeyer)
May 31, 2022
56:14
If you want a high-level practice, you need high-level clients. The first step is making sure you can deliver exceptional service. John Strohmeyer joins me to talk about how to do that, which he first learned before law school when working as a manager at a Four Seasons hotel. How did that experience help him in his law practice? Listen and find out. Show Notes
- Strohmeyer Law website
- 5 Star Counsel (John's podcast about customer service lessons for lawyers)
- Commanding the Table (documentary about Commanders' Palace restaurant)
- Check out my 2-page outline: Digital Automation (how to use technology better to create a better law practice)
General Resources
- The 80/20 Principle (my email newsletter)
- The 5 Pillars of a Tech-Powered Law Practice
- The Inner Circle (an online community for law firm owners)
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