Gary Muller’s company is thriving. His Mill House Inn in East Hampton, New York has been in business for 20 years and recognized by Travel + Leisure and the Travel Channel, highly rated by Zagat, and featured in other prominent publications. His properties have welcomed celebrities and prominent people from all over the world.

If you ask Muller the secret to his success, he'll likely tell you that his family is largely responsible. "Family" is how Muller describes his employees at the inn, and he believes all leaders should treat team members as such, displaying empathy, instilling trust, and creating an environment where going “above and beyond” is a daily occurrence.

Muller is in the people-helping business. Whether that means serving his cherished guests or connecting with his work family, his care for other people runs throughout his unique leadership style. Learn how Muller has grown such a loyal and dedicated team, and how he fosters a work culture that has led to massive business success.

Key Takeaways

The most important trait to look for in a potential hire (it has nothing to do with skills)
When it’s time to let people go, even if it pains you to do so
The difference between leadership and management, and how one is critical to growing a business
How to ensure your team is doing their best work, without micromanaging

193: The Power of Empathy in Workplace Leadership, With Gary Muller of The Mill House Inn