211 — 'We regret to inform you...'

Before a job candidate ever submits an application or attends an interview, they will likely have several interactions with their prospective employer that shape how they feel about the organisation. Together, these touchpoints make up the 'candidate experience'.

This week on the Good Practice Podcast, Ross D and Owen are joined by their Emerald Works colleague Esh Jugal, along with guest Matt Alder, host of the Recruiting Future podcast. We discuss:

• what we mean when we talk about 'candidate experience'
• the similarities between candidate experience and customer experience
• examples of good and bad candidate experiences
• how organisations can shape the candidate experience

Show notes

For more from us, including access to our back catalogue of podcasts, visit emeraldworks.com. There, you'll also find details of our award winning performance support toolkit, our off-the-shelf e-learning, and our custom work.

You can find the Recruiting Future podcast wherever you get your podcasts, or learn more at: https://recruitingfuture.com/

To discover 'The Laws of UX', and maybe even apply them to your candidate experience, head to: https://lawsofux.com/

The New Yorker article Ross D mentioned was 'Lost in Translation: What the First Line of "The Stranger" should be': https://www.newyorker.com/books/page-turner/lost-in-translation-what-the-first-line-of-the-stranger-should-be

You can find out more about Roam Research at: https://roamresearch.com/

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with our speakers on Twitter:

• Ross Dickie @RossDickieEW
• Owen Ferguson @owenferguson
• Esh Jugal @eshworld
• Matt Alder @mattalder