Build with Leila Hormozi How I Handled Over 120 Employees at 24 | Ep 134
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Apr 22, 2024 Clear expectations are a game-changer for team management and trust-building. Exploring the four levels of expectations, the discussion underscores the importance of core values as the foundation of business. Translating these values into actionable strategies can transform company dynamics. Brand promises link these values to employee and customer expectations, fostering accountability and performance. Additionally, the significance of role-specific strategies and measurable KPIs is highlighted for streamlined operations.
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Clear Expectations
- Define and verbalize expectations clearly to avoid assumptions and unmet goals.
- Treat expectations as instructions for your team, like a coach explaining a game.
Values Over Rules
- Core values act as filters for decision-making, shaping all other expectations within a company.
- Values inspire and empower employees, while rules create mere followers.
Rigid Rules
- Leila Hormozi uses a customer service scenario to illustrate how rigid rules can hinder problem-solving.
- Without values or flexibility, employees struggle to handle unforeseen situations.