The Business Storytelling Podcast
618: Are you walking on eggshells at work? A chat with Sam Horn
Sep 24, 2023
Sam Horn, author of 'Talking on Eggshells: Soft Skills for Hard Conversations,' discusses why people avoid conflict and the importance of learning the right soft skills for difficult conversations. Grab a copy of her book and gain insights on effective communication in professional environments and the significance of accountability and trust in the workplace.
23:38
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Quick takeaways
- Addressing hard conversations in the workplace is crucial for fostering successful professional relationships and reducing anxiety.
- Building a culture of trust through effective communication and accountability is key for handling conflicts and promoting cooperation in the workplace.
Deep dives
The importance of addressing hard conversations
The podcast episode discusses the importance of addressing hard conversations in the workplace. It highlights the tendency to avoid conflict or drama, leading to walking on eggshells in professional environments. The guest, Sam Horne, shares insights from her book 'Talking Eggshells' which focuses on the soft skills needed for handling difficult conversations effectively. It explores why these conversations should not be as challenging as they are and provides tips and tricks for navigating them.
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