Fintech Insider Podcast by 11:FS 792. Insights: Putting services back into financial services
Oct 13, 2023
The podcast discusses the need to focus on providing quality services in the financial services industry. It explores the importance of human interaction and services, the challenges faced by people in need of financial support, the need for banks to reevaluate core functions, and the concept of developing internal capabilities within financial services organizations.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
The Importance of Services and the Loss of Human Experience in Financial Services
01:39 • 2min
The Challenge of Bridging the Gap in Financial Services
03:58 • 4min
Reevaluating Core Functions and Restructuring Systems
08:03 • 27min
Building Internal Capabilities and Shifting Mindsets in Financial Services
34:52 • 5min