Adventures In Patient Care: Waypoints

What You Will Learn In This Podcast: Patients Comeback To Their Doctor Because of How You [and your Staff] Made Them Feel.

 

Takeaway Points  

• Old School Marketing Says … “A brand is what it tells consumers it is.”
• New School Marketing Says … “A brand is what consumers tell each other it is.”
• In this podcast we'll unpack the importance of waypoints, customer service and how the simple details of hospitality intersect at the hand-off or stop-start points in your practice. We'll also talk about how word of mouth, positive patient feedback and referrals are generated because you allowed the Patient to tell a positive story about your practice, and avoided a negative experience.

 

What are waypoints used for?

 

According to Wikipedia, Waypoints may be a simple named point in space or may be associated with existing navigational aids, intersections, or fixes. A waypoint is most often used to indicate a change in direction, speed, or altitude along the desired path.

 

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