Hot Potato Chargeback with Fraud Expert Karisse Hendrick

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.

Learn more about our sponsor, Unit21:

- See Unit21 in action https://www.unit21.ai/podcast

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-Request your copy : State of Fraud & AML Report

Welcome to the first episode of "Banking On Fraudology," where we explore the dynamics of fraud prevention in today's digital and financial landscapes. I’m your host, Hailey Windham, and today, I have the privilege of speaking with Karisse Hendrick, a seasoned expert in the realm of fraud prevention with an extensive background in e-commerce, payment processing, and fraud consultancy.

In this episode, we’ll explore the intricate challenge of combating fraudulent activities without disrupting genuine transactions—a balancing act that every fraud fighter grapples with. Karisse will share her insights on the importance of analyzing transaction patterns to enhance machine learning tools, which are crucial in identifying and preventing e-commerce fraud.

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About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

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About Karisse Hendrick: She is a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line and host of the Fraudology Podcast.

Connect with Karisse on LinkedIn: https://www.linkedin.com/in/karissehendrick/

Banking on Fraudology is part of the Fraudology Podcast Network.