Balancing Today’s Business Needs with Preparation for the Future of Field Service

Sarah talks with Jan Helge Bruemmer, Global Field Service Manager at Alfa Laval about striking the balance between investing in the future and meeting short-term business needs. They discuss the challenges of balancing short-term objectives with long-term thinking in field service. They also explore redefining remote service, shifting technician roles, framing technology changes, and the role of leadership in change management.