
Balancing Today’s Business Needs with Preparation for the Future of Field Service
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Framing Technology Changes and The Role of Leadership in Change Management
This chapter explores the importance of framing technology changes in a positive way and the role of leadership in change management. It discusses the example of Mighty, a company that improved employee mental health and spirits through a self-learning scheduling tool, and emphasizes the need for long-term vision and preparation for the future.
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