Mastering ServiceTitan ServiceTitan Dashboards: Get Your Data in Order
Sep 5, 2024
Matt Kosloski, Vice President at Friend's Plumbing, shares his insights on utilizing ServiceTitan dashboards to drive business growth. He discusses how dashboards help track vital KPIs like sales and booking rates, making data management more manageable. Matt illustrates his family's journey to reach $10 million in revenue, emphasizing the importance of refining workflows and coaching technicians using dashboard analytics. He also offers tips on cleaning up chaotic dashboards for clearer insights and improved operational efficiency.
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Family Business Growth
- Matt Kosloski joined his family's plumbing business, Friend's Plumbing, in 2019 after working as a technician.
- Since then, the company's revenue has grown significantly, from $3 million to a projected $10 million in 2024.
Dashboard Deep Dive
- Understand every metric on your dashboards and its purpose.
- Ensure accurate data input to gain a complete picture of your business operations.
Business Unit Implementation
- Implement different business units within ServiceTitan to categorize jobs effectively (e.g., installs, service calls).
- This allows for accurate tracking of technician performance and revenue streams.