Omni Talk Retail

The Biggest and Boldest NRF Must-See Tech Preview | Ask An Expert

Jan 8, 2026
Michael Gabbai, founder of Gain, shares insights on AI employees autonomously negotiating supplier contracts, significantly improving efficiency. Tonya Lykes from ESW discusses enhancing global e-commerce, reducing international duties, and the importance of localization. Peter Oram of PervasID reveals how overhead RFID technology achieves 99% inventory accuracy, boosting sales. Arvin Jawa from Diebold Nixdorf explains using visual AI at checkout to reduce shrink. Lastly, Mark Schneider highlights Cleveron's robotic parcel lockers revolutionizing in-store pickup experiences.
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INSIGHT

Agentic AI Executes End-to-End

  • Agentic AI can execute end-to-end tasks, not just assist, speeding weeks of work into minutes.
  • Michael Gabbai says AI employees negotiate continuously, capturing market changes humans miss.
ADVICE

Connect Agents To Market Data Before Acting

  • Connect agents to external market data and ask buyer approval before action.
  • Let the agent propose a strategy, then start negotiations when the human buyer signs off.
INSIGHT

Small Deals Add Up Fast

  • Small, overlooked supplier items can yield large aggregated savings when negotiated continuously.
  • Gain negotiates both trivial repair parts and multi-million dollar deals for measurable impact.
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