How Capital One Delivers Value at Scale with People Analytics (Interview with Guru Sethupathy)

Welcome to the final episode of series eleven of The Digital HR Leaders podcast. I first met today's podcast guest nearly four years ago, just before he embarked on his current role. I was hugely impressed. His background as an economist, his focus on delivering value and his sheer passion for the possibilities afforded by people analytics meant, I judged, that he had all the ingredients to be successful.

Today as Head of People Strategy and Analytics at Capital One, Guru Sethupathy presides over one of the leading people analytics functions in the world. During this, just shy of four year tenure, Guru has quadrupled the size of the team to around a hundred people and together with his team has delivered significant value to the business as well as Capital One's Associates. Guru is a deep thinker and has retained that passion for people analytics that I saw four years ago. I know that listeners will enjoy learning from Guru’s experience and vision for people analytics during the next 45 minutes or so.

In our conversation Guru and I discuss:

• The key milestones of how people analytics has been scaled at Capital One during Guru's tenure
• How people analytics has supported Capital One and its associates during the pandemic
• The steps that Capital One has taken to build a data driven culture across its HR function
• How to scale people analytics by developing products that people will use
• How well equipped HR functions have thrived during the crisis of 2020
• How to turn insights from people analytics work into actions
• The role of HR in helping to prepare organisations for hybrid ways of working

This episode is a must listen for anyone interested or involved in people analytics, employee experience and HR technology. So that is Business Leaders, CHROs and anyone in a people analytics, learning, HR tech or HR business partner role.

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